Session 1

ICT-as-a-Service:
Enabling a Better User
Experience

With people now accessing wide-ranging consumer services from anywhere on any device, the onus is on organisations to deliver a similarly seamless experience at work. In this session we will demonstrate how new tools turn ICT into a service that makes employees more productive.

We will show how organisations can shift their focus from the nuts and bolts of backend infrastructure to seamless frontend delivery, regardless of location, device or operating system. By automating backend process you can provision new services faster and give end users a continuity of experience.

We demonstrate how virtualised services and cutting-edge management tools make complex operating system upgrades a thing of the past, and overcome the barriers to the BYOD (Bring Your Own Device) adoption by delivering the benefits without the risks.

Featuring:

Presented by Steve Blanche, Head of Professional & Cloud Services Delivery, Ergo; Kevin Greene, Senior Consultant Engineer & Microsoft MVP, Ergo; Gerry Hampson, Senior Consultant Engineer, Ergo and Sean O’Farrell, Senior Consultant Engineer, Ergo

Session 2

Closer to Customers: New Tools for Better Engagement

In a world where data is increasing at an exponential rate, there is a drive to surface information quickly and in a consumable way, anywhere on any device. Where this really matters is at points of customer interaction, where long-term relationships are forged and business gets done. In this session we demonstrate how self-service solutions and personalised portals are changing the way we interact with customers.

In today’s highly competitive business landscape organisations need to be able to differentiate themselves to obtain and maintain competitive advantage.

We will show you how to leverage existing technologies, many of which may already be components of your ICT environment, to create innovative new channels for customer interaction.

We will demonstrate how powerful extranets and mobile technologies can facilitate one-to-one communications between you and your customers using various real-time media, business intelligence features and secure point-to-point technologies.

Featuring:

Presented by Neil Young, Solutions Architect, Ergo; Mark Bate, Chief Technical Officer, Ergo and Austin Hutton, Subject Matter Expert – Microsoft Lync, Ergo

Session 3

Cloud and Service Out-Tasking: Driving Business Transformation

More organisations are opting to evaluate cloud and out-task commodity components of IT operations. This is driven by the growing need to control costs, increase the value of IT and business pressure for the adoption of a wave of new online services. But it is not easy to find the right partner to deliver on the promise of IT services which are not only cost effective but also more efficient. In this session we will demonstrate the value and show you how to build a business case for partial or complete managed services!

We will explore the value of helpdesk support and remote services that relieve your business from managing the day-to-day ICT issues, illustrating the types of services that can be commoditised. We look at how service providers with subject matter expertise and in-depth experience deliver value through out-tasking or outsourcing and help you identify the pitfalls.

The cloud is explored as a natural extension of traditional managed services, where the delivery methods may have changed but the same principles of engagement still apply. We examine the on-demand and ‘as-a-service’ models to find what makes a perfect host.

Featuring:

Presented by George Dowling, Managed Services Solutions Manager, Ergo; Frazer Furlong, Network Services General Manager, Ergo and Barry Hurley, Commercial Director, Ergo